Frequently Asked Questions

Everything you need to know about your OZiva fashion experience.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international shipping, depending on your location.

What is your return and exchange policy?

We offer a 30-day return and exchange policy for all unworn items with original tags attached. Simply initiate the process through our online returns portal.

How do I find the right size for me?

Each product page features a detailed size guide with specific measurements. We recommend measuring yourself and comparing it to our chart for the perfect fit.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay to ensure a secure and seamless checkout process.

Are your clothing materials sustainably sourced?

At OZiva, we prioritize ethical manufacturing and use organic or recycled fabrics whenever possible to minimize our environmental footprint.

Can I track my order in real-time?

Yes, once your order is dispatched, you will receive a confirmation email with a tracking number and a link to monitor your delivery status.